Holiday Inn Gaithersburg- Catering Sales Manager
The Catering Sales Manager is responsible for selling the total hotel with emphasis on all public areas in support of the hotels rooms and catering merchandising efforts. Focus on championing customer and owner objectives in support of Our Quality Pledge and Standards of Service, the hotel and the company’s Mission Statement is of paramount importance. This position requires active participation in the direct sales effort and is responsible for activities and procedure. This is a position requiring direct customer focus and ability to sell our products and services to a wide range of market segments. This position is also responsible for generating new business and maintaining existing client/corporate accounts.
1. Sales/Revenue Maximization: Responsible for achieving catering revenue goals through food, beverage, room rental and audio visual sales goals by business development, account management and hotel site sales calls. Also responsible for maximizing space potential and maximizing food and beverage minimums. Consistently pursues up-selling opportunities to maximize revenue potential. Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, bridal organizations, charity events and cultivating client database. Uses expertise to advise and implement changes to catering operations based on sales and client comments.
2. Cost Control: Support the management of catering expenses to maximize hotel profitability. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
3. Guest Service: Support client satisfaction by ensuring catering service standards are met and clients’ needs are responded to in a timely manner. Ensures effective communication of client needs from catering to appropriate operational departments. Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.
4. Technical Acumen: Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delphi on a daily basis. Utilizes sales tools, and other market intelligence.
High school diploma or GED required. College degree or equivalent experience preferred. Professional membership and community involvement desired. Basic Microsoft office and Delphi experience also desired.
Prior hotel catering sales experience desired. Heavy emphasis in sales with knowledge of food and beverage operations are desired. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment.
Ability to lift, push, and pull up to 20 pounds on an occasional basis.
Please Apply Online @ http://www.bfsaulhotels.com/